Privacy policy
Eleanor Charles Limited is committed to protecting the privacy of our customers. We ensure your data is handled with care and will not share your data with any third-party company without your consent. We want to inform you about what personal data is collected when you use our website, how your data is processed and the rights you have regarding your data. We have summarised this information for you in the privacy policy below.
1) Information about the collection of your personal data.
The controller is:
Eleanor Charles Limited
Green Meadows
Copgrove Road
Burton Leonard
HG3 3SJ
If you have any questions about your data these can be directed to our data protection office by email at info@eleanorcharlesengland.co.uk
2) What data do we collect?
Our Company collects the following data:
Personal identification information (Name, email address, phone number etc.)
Payment details – We take your payment information to receive payment from you and to issue refunds for returned items. We use your payment information to check against fraud which allows for the protection of you and us.
Purchase history – We keep a record of your purchase history for customer service, support and refund purposes.
3) How do we collect your data?
You directly provide Eleanor Charles Limited with most of the data we collect. We collect data and process data when you:
Register or subscribe online or place an order for any of our products.
Voluntarily complete a customer survey or provide feedback on any of our message boards or by email.
Use or view our website via your browser’s cookies.
Voluntarily offer your email address orally or through our website.
4) How will we use your data?
Eleanor Charles Limited collects your data so that we can:
Process your order, manage your account.
Email you with special offers on other products and services we think you might like.
When Eleanor Charles Limited processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
5) How do we store your data?
Eleanor Charles Limited is hosted on Shopify. Shopify provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify data storage, databases and our general applications. They store your data on secure servers behind a firewall.
We will keep your data for as long as you subscribe to us or for as long as your account is being used. Once this time period has expired, we will delete your data by anonymising the information.
All direct payment gateways offered by Eleanor Charles Limited adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
6) How we may use your data
We may share your Personal Information with service providers and others (or otherwise allow them access to it) in the following manners and instances:
Third Party Service Providers: we have partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance their own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, “Third Party Service Provider(s)”).
We may share the following categories of Personal Information with Third Party Service Providers for a business purpose:
Identifiers, including name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.
Commercial Personal Information, for example Personal Information regarding products or services purchased, obtained, or considered.
Law Enforcement, Legal Requests and Duties: We may disclose or otherwise allow access to any categories of your Personal Information described in this Privacy Policy pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if they have a good faith belief that the law requires them to do so, with or without notice to you.
Protecting Rights and Safety: We may share any categories of your Personal Information described in this Privacy Policy if they believe in good faith that this will help protect the rights, property or personal safety of or, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.
Third Party Services: Various third party services, products and tools for enhancing our website or mobile sites, including, without limitation, applications and widgets offered by third parties through our Website (including the any App associated with us), eCommerce payment providers, third party designers who may assist Eleanor Charles with our website, etc. (collectively, “Third Party Services”). These Third Party Services may have access to and process your Personal Information collected through our web or mobile sites. For example:
a. Framed Pages: Services may enable Eleanor Charles to integrate Third Party Services directly into their web or mobile sites, such as via page framing techniques to serve content to or from Third Party Services or other parties (“Frames”). In these circumstances, the Third Party Services may collect Personal Information from you.
b. App Market Developers: Wix.com allows third party developers (“Third Party Developer(s)”) to develop and offer their own applications via "Third Party App(s)” to Eleanor Charles, which may be integrated into our web or mobile sites. Each Third Party Developer is bound by the Shopify App Developer Agreements/Policies, which among other things, restricts the ways in which such developers may access, store, share, and use the Personal Information Eleanor Charles and/or you provide to them.
7) Data Retention Policy
We may retain your Personal Information for as long as your User Account is active, as indicated in this Privacy Policy, or as otherwise needed to provide you with their Services.
We may continue to retain your Personal Information after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with their legal obligations, to resolve disputes regarding their Users or their Users-of-Users, prevent fraud and abuse, enforce their agreements and/or protect their legitimate interests.
We maintains a data retention policy which they apply to Personal Information in their care.
8) Security Policy
We have implemented security measures designed to protect the Personal Information you share with them, including physical, electronic and procedural measures. Among other things, they offer HTTPS secure access to most areas on their Services; the transmission of sensitive payment information (such as a credit card number) through their designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and they regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. They also regularly monitor their systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of their Services and protection of their Visitors’ and Users’ privacy.
Regardless of the measures and efforts taken by us, they cannot and do not guarantee the absolute protection and security of your Personal Information or any other information you upload, publish or otherwise share with us or anyone else.
9) Marketing and Communication
Eleanor Charles Limited would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Eleanor Charles Limited from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email us at info@eleanorcharlesengland.co.uk
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws and any agreement we may have with you. For these purposes we may contact you via email, telephone, text message and postal mail.
10) What are your data protection rights?
Eleanor Charles Limited would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Eleanor Charles Limited for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Eleanor Charles Limited correct any information you believe is inaccurate. You also have the right to request Eleanor Charles Limited to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Eleanor Charles Limited erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Eleanor Charles Limited restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Eleanor Charles Limited's processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Eleanor Charles Limited transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using one of the following:
Email: info@eleanorcharlesengland.co.uk.
Or write to us at: Eleanor Charles, Green Meadows, Copgrove Road, Burton Leonard HG3 3SJ
11) Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
12. How do we use cookies?
Eleanor Charles Limited uses cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in.
Understanding how you use our website.
13. What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – Our Company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
Cookies used for security and anti-fraud purposes.
14. How to manage cookies
You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.
15. Privacy policies of other websites
The Eleanor Charles Limited website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
16. Changes to our privacy policy
Eleanor Charles Limited keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 10 August 2022.
17. How to contact us
If you have any questions about Eleanor Charles Limited's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: info@eleanorcharlesengland.co.uk
Or write to us at: Eleanor Charles, Green Meadows, Copgrove Road, Burton Leonard HG3 3SJ
18. How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Eleanor Charles Limited has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Website: www.ico.org.uk